Cybersecurity Incident – Update

PowerSchool Incident

March 14, 2025

Dear Parents/Caregivers,

We are aware that PowerSchool is in the process of sending out notices to students, parents/guardians, and educators whose information was involved in the cybersecurity incident it previously experienced. Delivery of these notices to HSD recipients is anticipated within the next two weeks, by the end of March.

We were advised previously that this notice would be sent by email from ps-sis-incident@mail.csid.com, which we mentioned in our prior correspondence. PowerSchool has now informed us that the notice may be sent by email from any one of the following similar email addresses:

ps-sis-incident@mail.csid.com
ps-sis-incident@mail1.csid.com
ps-sis-incident@mail2.csid.com

If you receive or have received an email from any one of the email addresses mentioned above, we have been assured by PowerSchool that it is a legitimate email and not spam or phishing.

PowerSchool has also advised that you can call 1-833-918-7884 if you have any questions.

Respectfully,

Joe Thiessen, Superintendent-CEO
Hanover School Division

Posted on March 14, 2025 in: Announcements